Complaints

 T.O.S. is continuously in the process of improving her services to you.
We consider every complaint as a free advice. Therefore complaints will be analyzed and solved in accordance with the T.O.S. internal complaints procedure.

You can send your complaint to complaint@tos.nl.        
It is also possible to deposit your complaint by phone, email or letter at your regular T.O.S. consultant. Please state clearly on any correspondence: REFERENCE: COMPLAINT.

• A complaint by email to complaint@tos.nl will be confirmed of its receipt immediately.
• If you have deposited your complaint per letter, you will receive a written confirmation (by email or letter) of the receipt of your complaint within 2 working days.
• If you have deposited your complaint by phone, you will not receive a written confirmation.